Alerts

The Alerts tab surfaces operational issues with the Listening data collection system. When a browser profile has a problem or data collection falls behind, an alert is raised here so your team can take action.

Alert Types

Type	Meaning
Data Issue	A profile has not collected data recently — session cookies may be expiring
Login Failed	A browser profile could not authenticate to a platform
Challenge	A CAPTCHA or two-factor prompt was encountered and needs admin input
Cookie Expired	The session for a profile has expired and needs to be refreshed
Rate Limited	A platform is temporarily throttling collection for a profile
Zero Yield	A monitoring job ran but collected no new mentions
Proxy Error	The proxy assigned to a profile is unreachable

Responding to Alerts

Acknowledge All — marks all current alerts as seen without dismissing them.

Dismiss — removes an individual alert from the list once the issue is resolved.

For Challenge alerts (CAPTCHA / 2FA), an administrator must:

Open the alert to see the screenshot of the challenge page
Submit the required OTP or CAPTCHA response
The profile resumes collecting automatically on success

Alert Notifications

Critical alerts (Login Failed, Challenge, Proxy Error) are also sent via Slack or email if your administrator has configured notification channels in the Listening → Setup settings.