What is KronChat?
KronChat is KronGage's unified customer communication hub. Every message from every channel — WhatsApp, email, live chat, Instagram, Telegram, and more — lands in one organized workspace so your team never misses a conversation.
Who Uses KronChat?
- Agents — Front-line team members who respond to customer messages
- Supervisors — Team leads who monitor performance and assign conversations
- Administrators — Users who configure inboxes, automations, and team settings
Supported Channels
| Channel | Description |
|---|---|
| Live Chat | Website chat widget for real-time support |
| Send and receive emails directly in KronChat | |
| Connect your WhatsApp Business account | |
| SMS | Two-way SMS messaging |
| Facebook Messenger | Receive and reply to Facebook messages |
| Handle Instagram direct messages | |
| Telegram | Manage Telegram conversations |
| API Channel | Custom integrations via API |
Key Concepts
Inbox — A connected communication channel. You can have multiple inboxes (e.g. a WhatsApp inbox, an email inbox, a live chat inbox).
Conversation — Every interaction with a customer creates a conversation. Conversations have statuses: Open, Pending, Resolved, or Snoozed.
Agent — A team member who handles conversations.
Label — A colored tag applied to conversations to categorize them (e.g. "Billing", "Urgent", "VIP").
Team — A group of agents organized by function (e.g. Sales Team, Support Team).
Updated 5 days ago