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  1. KronChat

Captain AI

Captain is KronChat's built-in AI assistant. It helps your team respond faster and can handle simple conversations automatically using your knowledge base.

What Captain Can Do

  • Suggest replies based on conversation context and your FAQs
  • Answer questions automatically using your uploaded documents
  • Summarize conversations so agents get instant context
  • Draft responses that agents review and send with one click

FAQs

A library of question-and-answer pairs that Captain uses to respond to customers.

Captain FAQs page showing questions like "What is the FLIP Account?", "What is Smart Goal?", and "How do I reverse a transaction?" with answers

Captain can also suggest new FAQs based on patterns it notices in your conversations. When it finds suggestions, a blue banner appears at the top — click Click here to review to approve or dismiss them.

To add an FAQ manually:

  1. Go to Captain → FAQs
  2. Click Create new FAQ
  3. Enter the question and answer
  4. Click Save

Documents

Upload documents that Captain reads to build its knowledge base. Supported types include URLs, PDFs, and text files.

Captain Documents page with Create a new document button and an explanation that documents are used to generate FAQs

To add a document:

  1. Go to Captain → Documents
  2. Click Create a new document
  3. Paste a URL or upload a file
  4. Wait for processing — a few minutes for large files

The more relevant content you add, the more accurately Captain responds.

Playground

Test Captain before going live by sending it sample questions and seeing exactly how it would respond.

Captain Playground showing a chat interface with a "Type your message..." input box

Use this to:

  • Verify Captain's answers are accurate
  • Test edge cases
  • Refine your FAQs and documents before enabling Captain on live inboxes

Note: Messages sent in the Playground count toward your Captain credits.

Linked Inboxes

Control which inboxes Captain is active on. Enable Captain on specific inboxes first (recommended when starting out), then expand once you're confident in the responses.

AI Settings

Configure Captain's global behavior — guidelines on how it should respond and guardrails on what topics to avoid.

Important: Captain is an AI model — it may occasionally produce incorrect or incomplete answers. Always review suggestions, especially for sensitive topics like billing or legal matters.

Updated 5 days ago