Welcome to KronGage

KronGage is a unified Customer Engagement Platform (CEP) built for African and emerging-market businesses. Instead of paying for and juggling six separate tools, your team gets one product, one login, and one sidebar that brings every customer touchpoint together.

What KronGage Includes

Module	What it does
KronChat	Omnichannel inbox for customer conversations across WhatsApp, Instagram, Facebook, email, live chat, and 15+ other channels — with AI-powered reply suggestions, automation, and case management
Social Publishing	Schedule and publish content to every major social network from a single calendar — Facebook, Instagram, LinkedIn, X, TikTok, YouTube, and more
Campaigns	Marketing automation for broadcasts, drip journeys, and audience segmentation — send messages via email, SMS, or in-app
Listening	Brand intelligence that monitors social platforms 24/7 for mentions, sentiment, trending topics, and competitor activity
Customer 360	Unified customer profiles that merge data from all your channels into a single view — with lifecycle stages, segments, and journey tracking
Knowledge	AI-powered document intelligence — upload your policies, reports, and reference material, then ask questions and get precise answers with cited sources
Usage & Limits	Visibility into how your workspace is consuming AI resources, with usage graphs, alerts, plan management, and AI model configuration

Navigating KronGage

Every module is accessible from the left navigation bar. Click the icon for the module you want — the sidebar will update to show that module's sections.

Your workspace URL is:

https://[your-tenant].krongage.io

For example, if your workspace is test, your URL is https://test.krongage.io.

Module Guides

Use the left sidebar to navigate to the documentation for each module:

KronChat — Start here to set up inboxes, connect your channels, and get your support team running
Social Publishing — Connect social accounts and start scheduling content
Campaigns — Build broadcasts and automated journeys to reach your audience
Listening — Set up monitoring jobs to track your brand across social media
Customer 360 — Explore unified profiles and customer segments
Knowledge — Upload documents and ask questions using AI
Usage & Limits — Monitor AI consumption and manage your plan

For Administrators

If you are setting up KronGage for your organisation for the first time:

Connect your social channels for KronChat inboxes → see KronChat Developer App Setup
Configure social publishing credentials for your team → see Social Publishing Developer App Setup
Set up your inboxes in KronChat → see Inboxes
Invite your team and assign roles from the Settings panel

Support

If you need help or want to adjust your plan, contact the KronGage team at [email protected].