Conversations

The Conversations section is the heart of KronChat. Every message from every channel lands here, giving your team a single place to read, respond, and resolve customer inquiries.

Conversation Views

Use the left sidebar to filter your conversations:

All Conversations
Every open conversation across all inboxes you have access to.

Mentions
Conversations where you have been @mentioned by a teammate in an internal note.

Unattended
Conversations that have not received a reply within your set timeframe. Use this to catch anything missed.

Mine
Conversations assigned specifically to you.

By Channel
Click any inbox under Channels in the sidebar to see only conversations from that channel — e.g. only WhatsApp or only Email.

By Label
Click any label in the sidebar to see all conversations tagged with it.

Conversation Statuses

Status	Meaning
Open	Active — needs attention
Pending	Waiting for the customer to reply
Snoozed	Temporarily hidden; reappears at a set time
Resolved	Completed — the issue has been addressed

To change a status, use the dropdown at the top right of any open conversation.

Inside a Conversation

When you open a conversation, you see three areas:

Message Thread (centre)

The full history of messages between your team and the customer in chronological order.

Reply Box (bottom)

Type your response here. You can:

Attach files (images, documents, PDFs)
Use Canned Responses by typing / followed by a shortcode
Add emoji, bold, italic, or link formatting
Switch to the Note tab to write a private internal note — customers never see notes

Right Panel (details)

Conversation status, assigned agent, assigned team, labels
Customer name, email, phone — with a link to their full profile
All previous conversations with this customer
Custom conversation attributes

Assigning Conversations

Assign to yourself: Click Assign Agent in the right panel and select your name.

Assign to a colleague: Select any agent from the dropdown.

Assign to a team: Select a team so the right group handles the conversation.

Tip: Admins can set up Automations to assign conversations automatically based on rules — for example, routing all WhatsApp messages to the Support Team.

Sorting & Filtering

At the top of the conversation list:

Sort by latest activity, oldest, or waiting longest
Filter by status, assignee, label, inbox, or date range
Search (top of sidebar) to find conversations by keyword or customer name