Webhooks

Webhooks let you push Customer 360 profile events to external systems in real time — your CRM, data warehouse, Slack, or any custom integration. Every time a profile is created, updated, or reaches a new lifecycle stage, the webhook fires with the full profile payload.

Setting Up a Webhook

Go to Customer 360 → Webhooks
Enter the Webhook URL — the endpoint that will receive the events
Optionally add a Secret — a string used to sign payloads with an HMAC-SHA256 signature so your server can verify authenticity
Click Save Webhook

The webhook activates immediately.

Webhook Payload

Each event is sent as a POST request with a JSON body containing:

Event type (e.g. profile.created, profile.stage_changed, score.updated)
Full profile data (name, labels, scores, channel presence)
Timestamp

If a Secret is configured, every request includes an X-KronGage-Signature header for verification.

Common Use Cases

Destination	What to do with it
CRM (HubSpot, Salesforce)	Sync profiles and score updates automatically
Data warehouse	Stream events for analytics and reporting
Slack	Post notifications when a lead reaches "Opportunity" stage
Zapier / Make.com	Connect to any downstream automation

Troubleshooting

If events are not arriving, check that:

The webhook URL is publicly reachable (not localhost)
Your server responds with HTTP 200 within 10 seconds
No firewall is blocking inbound POST requests from KronGage's IP range