Inboxes

Inboxes are the connected channels through which customers reach your team. Each inbox represents one communication channel — for example, your WhatsApp Business number, your support email address, or your website live chat widget.

What is an Inbox?

An inbox connects an external channel to KronChat. Once connected, all messages from that channel appear as conversations. You can have multiple inboxes — for example:

WhatsApp Business (Sales)
WhatsApp Business (Support)
[email protected] (Email)
Website Live Chat

Creating an Inbox

Note: Only Administrators can create and configure inboxes.

Go to Settings → Inboxes
Click Add Inbox
Select your channel type (Live Chat, Email, WhatsApp, SMS, Facebook, Instagram, Telegram, or API)
Follow the setup steps for your chosen channel
Assign agents who should handle conversations from this inbox
Click Finish

Inbox Settings

Access inbox settings via the gear icon next to any inbox.

Collaborators
Add or remove agents and teams who can see and reply to conversations from this inbox.

Business Hours
Set your operating days and hours. Outside these hours, an automated away message informs customers of your availability.

Auto Assignment
Enable automatic assignment to distribute conversations to available agents without manual intervention.

Greeting Message
A message automatically sent to a customer when they start a new conversation.

Away Message
Sent to customers who contact you outside of business hours.

Managing Agent Access

Go to Settings → Inboxes
Click the gear icon next to the inbox
Go to the Collaborators tab
Add or remove agents and teams

Agents only see conversations from inboxes they have been added to.