Guidelines

Guidelines are plain-language instructions that shape how the KronGage AI responds when answering questions in the Chat tab. Write a guideline once and it applies to every query in your workspace.

What Guidelines Do

Without guidelines, the AI answers questions based purely on what it finds in your documents. Guidelines let you add rules on top of that — controlling tone, restricting topics, redirecting specific questions, or adding a persona.

Creating a Guideline

Go to Knowledge → Guidelines
Click + New Guideline
Write your rule using the WHEN / THEN format:
- WHEN — the condition that triggers this rule (e.g. "user asks about pricing or cost")
- THEN — what the AI should do (e.g. "redirect the user to the pricing page and mention that a sales representative can provide a custom quote")
Set the priority (P1 is highest) and scope (Global or collection-specific)
Save and activate

Example Guidelines

WHEN	THEN
User asks about pricing or cost	Redirect to the pricing page and offer a custom quote via sales
User asks a question not covered by the documents	Say "I don't have information on that — please contact support"
Any question is asked	Respond in bullet points, keeping answers under 200 words
User asks about a competitor	Do not make comparisons; focus only on KronGage features

Priority and Scope

Priority — if multiple guidelines could apply, the highest priority (lowest number) wins
Global — applies to all Chat sessions across all collections
Collection-specific — applies only when that collection is selected in Chat